Last updated: 1 June 2024
These Terms and Conditions (Terms) govern your use of this website and the migration services provided by Glover Migration Solutions (ABN 68 609 768 541) (Glover Migration, we, us or our), operated by Chelsea Glover, a Registered Migration Agent (MARN 1791268). By accessing this website, booking a consultation, or engaging our services, you agree to these Terms.
1. Our services
We provide Australian immigration assistance, including consultations and the preparation and lodgement of visa, citizenship and related applications. The specific scope of any engagement, together with the professional fees payable, will be set out in a separate services agreement or cost estimate that we provide to you before work commences.
2. Registered Migration Agent & Code of Conduct
Immigration assistance is provided by a Registered Migration Agent regulated by the Office of the Migration Agents Registration Authority (OMARA). We are bound by the Code of Conduct for registered migration agents. A copy of the Code is available from OMARA and will be provided to you on request.
3. No guarantee of outcome
All visa and citizenship decisions are made solely by the Department of Home Affairs or other relevant authority. Migration law and policy change frequently and each matter is decided on its own facts. While we will act with care, skill and diligence, we cannot and do not guarantee that any application will be successful, or that it will be decided within any particular time.
4. Information you provide
You agree to give us complete, accurate and truthful information and documents, and to tell us promptly of any change in your circumstances. We are not responsible for any loss or adverse outcome arising from information that is incomplete, inaccurate or provided late, or from your failure to follow our advice.
5. Fees, charges & payment
- Your first 15-minute consultation is complimentary. Other consultations and professional services are charged at the rates set out at the time of booking or in your cost estimate. A 30-minute consultation is $100 plus GST.
- Professional fees are separate from, and do not include, third-party charges such as Department of Home Affairs visa application charges, skills assessment fees, English-test fees, medical, biometric or police-check fees.
- Online payments are processed securely by our third-party payment provider (SecurePay). Transaction fees may apply. We do not store your full card details.
- Fees are payable in accordance with your cost estimate or invoice. We may pause or cease work on a matter where fees remain unpaid.
6. Bookings, cancellations & no-shows
Appointments are booked online and confirmed by email. If you need to cancel or reschedule, please give us at least 24 hours’ notice. Fees for paid consultations may be non-refundable where less than 24 hours’ notice is given or where you do not attend a scheduled appointment.
7. Refunds
Refunds of professional fees, where applicable, are dealt with in accordance with your services agreement and the Code of Conduct. Third-party charges paid to the Department of Home Affairs or other providers are generally non-refundable by those bodies.
8. Client portal & third-party services
Our website links to third-party services, including our secure client portal, online booking and payment systems. Those services are subject to their own terms and privacy practices, and we are not responsible for their content or availability.
9. Privacy
We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
10. Intellectual property
The content, branding and materials on this website are owned by or licensed to Glover Migration and may not be copied or reproduced without our written permission.
11. Limitation of liability
Nothing in these Terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for any claim arising from our services is limited to the resupply of the services or the cost of having the services supplied again. We are not liable for indirect or consequential loss.
12. Complaints
If you are not satisfied with our services, please contact us first so we can try to resolve the matter. You also have the right to make a complaint about a registered migration agent to OMARA.
13. Governing law
These Terms are governed by the laws of New South Wales and the Commonwealth of Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales.
14. Changes to these Terms
We may update these Terms from time to time. The current version will always be available on this page.
15. Contact us
Glover Migration Solutions · ABN 68 609 768 541
Email: Chelsea@glovermigration.com.au · or book a time via our
online booking page.